PRIVACY POLICY

1. Introduction
SARE (Sanitation Audit & Reporting Engine) is a sanitation feedback, reporting, and audit application provided by Tecxpert Services Pvt. Ltd. (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services. By using SARE, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. Information You Provide
1. Reports & Feedback
• Photos you upload
• Descriptions of issues
• Facility ratings
• Comments & feedback

2. User Profile (optional)
• Name
• Mobile number
• Email address

3. Audit Mode (for authorized auditors)
• Inspection details
• Audit checklist responses
• Photos and documents
• Facility data submitted during audits

B. Information Collected Automatically
1. Location Information
With your permission, SARE collects your device’s location to:
• Tag sanitation reports
• Validate audit site locations
• Display nearby facilities

2. Device Information
• Device model
• Operating system
• App version
• Device identifiers

3. Usage & Diagnostics
• Crash logs
• Performance data
• Feature usage analytics

We do not collect personal data unnecessarily, and we do not use your data for advertising.

3. How We Use Your Information
• Process sanitation issue reports
• Display improvements and report status
• Enable field audits and inspections
• Improve hygiene and facility quality
• Maintain app performance and security
• Provide customer support
• Generate anonymized analytics for government bodies/organizations

We never sell your personal data.

4. Data Sharing
1. Government bodies / authorized sanitation departments
• To resolve public sanitation issues
• To conduct facility audits

2. Service Providers
• Cloud hosting
• Analytics
• Technical support

All partners are bound by confidentiality and data protection obligations. We do not share data with advertisers.

5. Data Storage & Security
• Data is stored on secure, encrypted servers.
• Access is restricted to authorized personnel only.
• Photo, location, and user data are encrypted in transit and at rest.
• We follow industry-standard practices to protect your data.

6. Children’s Privacy
SARE is not intended for children under 13. We do not knowingly collect information from children.

7. Your Rights
You may request to:
• Access your data
• Update or correct your data
• Delete your data
• Withdraw permissions

Contact: support@tecxpert.in

8. Data Retention
• Public reports are retained as required by authorities.
• User account data remains until deleted on request.
• Audit data follows government regulations.

9. Third-Party Services
SARE may use third-party services such as maps and analytics that follow their own privacy policies.

10. Changes to This Policy
This policy may be updated periodically. The updated version will be available on our website.